We want you to be happy with every order from Magic TCG. This policy explains how to cancel an order, return an item or get a refund, including what happens with pre-orders and sealed products. It does not affect your legal rights as a consumer in the UK.
Last updated: 6 November 2026
Returns at a glance
| Situation | What you can do |
|---|---|
| You changed your mind | Tell us within 14 days of receiving your order and return it within 14 days after that |
| Your item is faulty, damaged or not as described | Contact us and we will put it right, including return postage |
| You received the wrong item | Contact us and we will send the right item or refund you |
| You want to cancel a pre-order | Cancel any time before it is dispatched for a full refund |
Changing your mind
If you buy from us online, you have the right to cancel your order within 14 days of the day you receive it, without giving a reason. This is your legal right under the Consumer Contracts Regulations.
- Tell us within 14 days of receiving your order by emailing sales@magictcg.co.uk or using our contact page. Please include your order number.
- Send the item back within 14 days of telling us. We will email you the return address.
- Return postage is paid by you when you change your mind. We recommend a tracked and insured service, as you are responsible for the parcel until it reaches us.
- Pack items carefully so they are not damaged on the way back.
If you cancel an order before it has been dispatched, we will cancel it and refund you in full.
Sealed products
Many of our products are sealed, such as booster boxes, booster packs, Elite Trainer Boxes, sealed cases and blind boxes. You are welcome to inspect the outside of a product as you would in a shop, but please do not open the seal, packs or blind boxes if you think you might return the item.
Once a sealed product has been opened, it loses most or all of its value. If an opened sealed item is returned under your right to change your mind, the law allows us to reduce your refund to reflect that loss in value, which may mean a reduced refund or no refund. This does not apply to faulty items.
Pre-orders
- Cancel any time before dispatch. You can cancel a pre-order for a full refund at any time before it is sent.
- Release dates can change. Release dates are set by the manufacturer. If a release is delayed, we will let you know, and you can cancel for a full refund if you no longer want to wait.
- Limited stock. Some new releases are allocated to shops in limited numbers. If we cannot supply your full pre-order, we will tell you and refund anything we cannot send.
After a pre-order has been dispatched, the normal 14-day right to change your mind applies from the day you receive it.
Faulty, damaged or incorrect items
If an item arrives faulty, damaged or different from its description, or you receive the wrong item, please contact us as soon as possible with your order number and photos of the item and the packaging. This helps us sort things out quickly and, where needed, make a claim with the delivery company.
Under the Consumer Rights Act, if an item is faulty you can ask for a full refund within 30 days of receiving it. After 30 days, we will offer a repair or replacement, or a refund if that is not possible. For faulty, damaged or incorrect items, we will cover the cost of returning them to us.
Missing or lost parcels
If your order has not arrived when expected, or something is missing from your parcel, please contact us. We will check with the delivery company and send a replacement or refund you if the parcel has been lost.
How to start a return
- Contact us first at sales@magictcg.co.uk or through our contact page, with your order number and the reason for the return.
- Wait for our reply with the return address and any instructions. Please do not send items back without contacting us, as we may not be able to match them to your order.
- Pack the item securely, in its original condition and packaging where possible.
- Keep proof of postage until your refund has been processed.
Refunds
- How you are refunded: refunds are made to your original payment method.
- When you are refunded: within 14 days of us receiving the returned item, or proof that you have sent it back, whichever is sooner.
- Delivery costs: if you return a whole order, we refund the standard delivery cost you paid. If you chose a more expensive delivery option, we refund the cost of our standard option.
- Faulty items: we refund the full price, the original delivery cost and your return postage.
It can take a few extra working days for a refund to appear in your account, depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original for a refund and place a new order, or contact us and we will help.
Orders from outside the UK
If you live outside the UK, you can still return items under this policy. Please contact us before sending anything back, so we can give you the right instructions for your country.
Your legal rights
Nothing in this policy affects your legal rights as a consumer. For more information about your rights, visit Citizens Advice.
Contact us
For any questions about cancellations, returns or refunds, email sales@magictcg.co.uk or get in touch through our contact page. You can also read our privacy policy to see how we use your information.